- Maintain and improve the high quality of service 4Refuel has developed by ensuring safe, timely and cost effective
- delivery to our clients, coordinating with our team of operators and Operations department
- Utilize the dispatch/routing/CRM software available to reference conversations with clients, their site locations, equipment and refuelling requirements
- Planning and organizing of call-in deliveries and dispatch accordingly
- Receive updates and provide details to Operations and Sales teams on scheduled client changes
- Receive and process COD delivery requests and authorize credit card as required
- Maintain communication with the client throughout the duration of their fuelling requirement, communicating both positive and negative occurrences
- Keep the Operations team and the Territory managers updated on significant issues; report any non-service issues as they happen to appropriate parties
- Provide assistance and direction to operators regarding routes, equipment utilization, TouchPC troubleshooting and client's requirements
- Problem solve as issues arise, working with Operations, Sales and/or Administration in order to resolve
- Maintain an excellent relationship with clients, operators and other employees
- billing issues, including client related charges, supplier/pickup, entries,
outstanding cash/credit card deliveries
- Provide support to Operations staff after hours and on weekends via Cell phone, as needed
- Develop and maintain an on-going self-improvement program
- Perform other related duties as assigned
Skills/Abilities Required:
- Fluent in spoken and written French and English (the position holder regularly communicates with teams and clients located outside Quebec)
- Strong interpersonal and communication skills dealing with both external customers and with internal customers at all levels of an organization
- Ability to multi-task and work under the stress of the needs of varied client/internal issues; it is vital to maintain composure in high activity situations
- Strong attention to detail and organization skills
- Must be self-motivated and also have the ability to motivate and direct Operators
- Ability to work in a team workplace
- Intermediate to advanced skills in MS Word, Excel, Streets & Trips/Mappoint
- Knowledge of a variety of communication devices, i.e.: Cellular,2-Way telephone devices and email
- Strong knowledge of Canadian geography, truck/trailer equipment and GPS tracking
- Possess good phone mannerism
- Accessible 24/7 to handle coverage or emergency situations
Education Requirements:
- Minimum Grade 12 Diploma
- Post-Secondary education in a logistics program and/or combined industry experience is an asset