Work with Phoenix as a Bilingual Customer Experience Coordinator, providing essential support to patients across Canada. This on-site role in Toronto requires expert bilingual communication. In this position, you will assist in navigating treatment options and handling inquiries across multiple platforms.

Your focus on high-quality patient service will shape the feedback loop that helps us refine our telehealth services. Adaptability and a genuine desire to support patients in a regulated space are crucial. Key Responsibilities:

- Manage patient inquiries via email, chat, and phone calls
- Guide patients through the onboarding and education process
- Troubleshoot issues related to accounts and billing for clarity
- Report technical feedback to enhance the patient experience
- Ensure exceptional service through every patient interaction Requirements:
- Fluency in written and spoken English and French
- In office work commitment in downtown Toronto, 5 days a week
- Previous experience in customer support, especially in healthcare
- Ability to think critically and resolve escalated issues
- Passion for improving healthcare accessibility in Canada Contribute to transforming healthcare experiences at Phoenix.

📌 Bilingual Patient Support Specialist (Toronto)
🏢 Rocketlist
📍 Toronto