Elevate enterprise operations as a Business Consultant in Contact Centre innovations at Bell. Bring your expertise in customer engagement and technology solutions to transform client experiences.

The Senior Business Consultant will engage with enterprise clients, providing insights into modernizing their contact centre technologies and improving customer journeys. This role involves a collaborative workplace where your strategic expertise will enhance operations and drive client success. Knowledge of industry standards and best practices in contact centre management is essential.

Key Responsibilities:



• Facilitate client workshops and presentations • Analyze current contact centre operations for improvements • Create detailed process designs and workflow models • Develop impactful deliverables and training resources • Provide advisory services on performance metrics

Requirements: • University degree required • Minimum 7 years’ experience in contact centres • Expertise in operational processes and quality management • Strong collaboration and communication skills • Analytical mindset for solution development

Make a significant impact on business transformation at Bell, enhancing customer service capabilities.

📌 Business Consultant - Contact Centre Innovations (Toronto)
🏢 Bell
📍 Toronto