Elevate operational efficiency at Manulife as a Transformation Delivery Associate. Collaborate in a hybrid workplace to improve workflows and enhance the member experience. As a Transformation Delivery Associate, you will work closely with the Member Services team to explore and deliver on opportunities for operational enhancement.

Your expertise will drive analysis, documentation, and strategic planning, ensuring integrations align with the company's goals. Use your leadership skills to influence and engage stakeholders toward achieving optimized processes and improved member journeys. Key Responsibilities:

- Partner with members to identify improvement areas
- Research and document operational workflows
- Lead initiatives to define and measure operational success
- Develop plans that support leadership objectives
- Present findings and recommendations to teams Requirements:
- University degree
- 7-10 years in the Canadian retirement industry
- Bilingual ability preferred for client engagement
- Strong analytical skills and trend identification
- Proven track record in leading change initiatives Join Manulife in delivering exceptional operational results and enhancing member satisfaction through your strategic insights.

📌 Change Delivery Specialist with Manulife (Montreal)
🏢 Manulife Insurance Malaysia
📍 Montreal