Elevate the customer experience at CIBC as a Business Client Support Agent, the key contact for business inquiries. Operate from home while ensuring client requests are met efficiently. As a Business Client Advice Centre Agent, you will provide critical support by answering inbound calls and triaging client inquiries for business banking needs at CIBC.

The role emphasizes customer service, attention to detail, and operational effectiveness as you navigate requests and foster positive relationships with clients. Key Responsibilities:

- Provide exceptional customer service to inbound callers
- Assess client needs and manage inquiries effectively
- Resolve issues with sound judgment and accuracy
- Adhere to established protocols for client interactions
- Work with Business Banking teams to promote efficiency Requirements:
- Experience in a contact center or related field
- Knowledge of business banking processes and customer needs
- Proven ability to maintain quality service from a remote location
- Bilingual in French and English for client servicing
- Schedule flexibility for client engagement Become a valued part of CIBC's commitment to client service excellence in this crucial support role.

📌 CIBC Business Client Support Agent (Montreal)
🏢 Canadian Imperial Bank of Commerce
📍 Montreal