Scotiabank in Toronto is seeking a Contact Centre Support Specialist to back Scotia iTRADE teams with complex client inquiries, investigations, and account maintenance tasks. You will deliver prompt, accurate service and help maintain high call quality while focusing on client outcomes.
The role involves cross-functional liaison with Operations, Product, Sales and others, contributing to process improvements, coaching opportunities, and training material rollout.
📌 Client Experience Specialist — Trading & iTRADE Support (Toronto)
🏢 Scotiabank
📍 Toronto
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