CAAT Pension Plan in Canada seeks a Manager, Client Services to lead the Member Care Centre, oversee daily activities, and enhance the frontline service experience. Reporting to the Director, Client Services, the role stabilises operations, strengthens team capability, and uses data and member feedback to drive continuous improvement.
You will lead all call centre operations to ensure exceptional service delivery and operational effectiveness, guiding strategic initiatives and cross‑functional
📌 Client Services Lead, Member Care Centre (Canada)
🏢 CAAT Pension Plan
📍 Canada
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