- Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
- Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
- Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
- Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
- Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
- Follows all standard operating procedures (SOPs) through effective knowledge management.
- Works collaboratively with people across the organization.

Staffing and recruiting

- Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
- Performs account management and maintenance for various applications and systems (e.g.,



creates or modifies user accounts and permissions, and performs password resets).
- Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
- Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
- Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
- Follows all standard operating procedures (SOPs) through effective knowledge management.
- Works collaboratively with people across the organization.

Qualifications

- Valid driving license required
- Experience: 2 years minimum
- DEC or AEC in computer science
- This is a job on the road, so the candidate must have a car for the job.
- The candidate must be fluent in French (written and spoken) and have a valuable knowledge of English

Advantages

- Full-time, fixed-term contract
- Working hours: Monday to Friday 40hrs/week
- KM’s and expenses reimbursed
- Salary: $22.00 per hour
- Vacation, holidays
- Benefits after probation period...etc.

Montreal

📌 Computer technician on the road (Montreal)
🏢 Actualisation: HR Solutions for Businesses
📍 Montreal