Contact Center Operations Leader: Drive CX & Change (Winnipeg)

22 Sep

Valsoft

Winnipeg

22 Sep

Valsoft

Winnipeg

Valsoft Corporation seeks a Manager of Contact Center Operations to plan and implement call center strategies and optimize processes within our business development center. You will lead staffing, oversee daily operations and drive improvements in service metrics and customer experience.

The role emphasizes change leadership, people development, coaching, and partnering with Dev and HR to deliver SMART goals while maintaining high quality service across extended hours.

📌 Contact Center Operations Leader: Drive CX & Change (Winnipeg)
🏢 Valsoft
📍 Winnipeg

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