Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create chance and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role:

Credit Card Operations Specialist

As a member of the Credit Card Operations & Compliance team, the Credit Card Operations Specialist serves as a key operational subject matter expert responsible for supporting and enhancing Meridian's credit card portfolio through operational excellence, business improvement, risk management, and portfolio oversight.

This role provides specialized expertise across credit card operations, collaborates with internal and external partners to resolve complex issues, supports strategic initiatives, and delivers operational insights that contribute to portfolio performance and member experience. The successful candidate will drive process improvements, support innovative operational solutions, and foster a culture of continuous learning, accountability, and operational excellence.

Key Responsibilities

Cardholder Support & Escalation Management (20%)

- Investigate complex cardholder-impacting issues and escalations,



collaborating with internal stakeholders and external service providers to identify root causes and implement effective resolutions.
- Support the resolution of escalated concerns for retail and business Members, ensuring issues are managed professionally, accurately, and within established service standards.
- Identify recurring service challenges and operational gaps and recommend corrective actions that improve member experience and operational effectiveness.

Business Improvement & Strategic Initiatives (35%)
- Lead and contribute to operational improvement initiatives, projects, and business changes that enhance the credit card portfolio and strengthen operational performance.
- Identify opportunities to leverage automation, artificial intelligence, and emerging technologies to improve operational efficiency, scalability, and service delivery.
- Analyze operational challenges and business requirements and develop recommendations that support continuous improvement and sustainable growth.
- Partner with internal stakeholders to support the implementation of new products, services, marketing initiatives, operational enhancements, and business strategies.
- Develop and maintain operational procedures, process documentation, training materials, and knowledge resources that support consistency and knowledge sharing.

Portfolio Operations & Performance Management (30%)
- Develop and maintain expertise across the end-to-end credit card operational lifecycle, including token-on-file management, card provisioning, disputes and chargebacks, digital wallet enablement, and related

📌 Credit Card Operations Specialist (St. Catharines)
🏢 Meridian Credit Union
📍 St. Catharines