Drive Canadian business success as a Customer Care Associate at EDC. This hybrid role in Ottawa requires bilingual skills to efficiently respond to customer needs across multiple channels. The position is available as a permanent role or 10-month contract, providing a supportive environment for personal and professional growth.

You will interface with EDC customers and partners, ensuring a seamless experience from inquiry resolution to service engagement. Your ability to problem-solve and communicate effectively in English and French will be key in enriching customer relationships and optimizing service delivery. Key Responsibilities:

- First point of contact for EDC customer inquiries
- Provide detailed product and service information




- Facilitate the onboarding of MyEDC account holders
- Collaborate with internal teams to ensure customer satisfaction
- Ensure compliance with service level agreements Requirements:
- Relevant degree or combination of education and experience
- Fluency in English and French, both written and verbal
- Experience in customer service within a contact center
- Proficient in computer applications
- Robust analytical and customer engagement skills Make a meaningful impact at EDC by applying your bilingual communication strengths to enhance customer care.

📌 Customer Care Associate for EDC (Ottawa)
🏢 Export Development Canada | Exportation et développement Canada
📍 Ottawa