Become a Customer Experience Agent at Howies Athletics in Grimsby, Ontario, where customer care is paramount. Engage with sports enthusiasts and ensure exceptional service while fulfilling orders and inquiries. This role is integral to connecting Howies with its Canadian customers across online and retail platforms.
You will assist customers with everything from order placements to product inquiries while promoting a robust brand presence. A proactive and organized approach will enhance relationship-building efforts with wholesale accounts and drive customer satisfaction. Key Responsibilities:
- Expertly answer inquiries over phone and email
- Assist customers with returns, exchanges, and order fulfillment
- Build lasting relationships with wholesale accounts
- Collaborate with sales to ensure prompt order processing
- Provide on-site support during customer visits Requirements:
- Excellent verbal and written communication skills
- Detail-oriented and highly organized
- Customer-first mindset with quick problem-solving
- Experience with ERP and CRM systems
- Ability to work collaboratively across teams Support a growing brand and make a significant impact in the sports community as a Customer Experience Agent.