The position reports to the Supervisor -Client Servicesand is responsible for handling incoming customer calls and questions professionally and courteously. As a member of the team you will engage with the customer by providing the quotation, order information, and necessary follow-up.

- Service Orientation
- Accountability
- Risk Management (Health and Safety)
- Communication
- Teamwork

Job Duties

- Respond to customer calls, quote prices generated through our Website.
- Assist existing and potential customers in providing quotes, orders and necessary follow ups.
- Process Customer Orders received through our portal, email, fax and telephone.
- Pre-call orders, update the order and documenting entry of notes.
- Office Filing.
- Provide inspection reports to our Claims Department as and when requested.
- Any other related duties as required.

Required Education/Skills/Abilities:

- 2 – 3 years of experience in Customer service.
- Completion of High School Certificate.
- Ability to manage priorities efficiently and make quick educated decisions.
- Customer oriented and a team player.




- Knowledge of Microsoft Office programs.
- High attention to detail and well organized.
- Pleasant Attitude.
- Previous experience in automotive industry would be an asset but not mandatory.

Physical Demand

- Full ability to Stand.
- Ability to sit for more than 1 hour.
- Full Ability to lift up to 25 lbs
- Ability to view computer screen for long periods of time
- Work Hours: 8 hours per day, Monday to Friday 8.00 am – 4.30 pm, 30 min Lunch.
- Occasional Overtime as required.
- Indoor office setting.
- This location is not accessible by public transportation or by foot or bicycle. Therefore candidates must have their own vehicle to reliably commute to and from the workplace.
- Prolonged periods of sitting at a desk and working on a computer.

Artificial intelligence (AI) or automated decision-making tools are not used in the screening or selection process for this position. All applications are reviewed by qualified hiring personnel.

📌 Customer Service Representative (Toronto)
🏢 Hansen's
📍 Toronto