Elevate your career as a Senior Director in Customer Operations, based in Calgary, Alberta. Empower a technology-driven organization focused on customer service excellence.

This full-time role demands a strategic leader with a practical approach to operational efficiency. You will oversee multiple customer operations functions, shaping key initiatives to enhance service delivery and financial outcomes. Candidates should embrace the rapid-paced nature of the role, coupling strategic vision with day-to-day operational management.

Key Responsibilities:



• Manage a broad customer operations portfolio effectively • Develop operational strategies that meet customer expectations • Monitor ongoing service performance to prevent issues • Lead detailed initiatives for automation and system integration • Ensure compliance with customer agreement processes

Requirements: • Bachelor’s degree in Operations or equivalent discipline • Minimum 12 years in customer or operations leadership • Experience leading in a complex, global environment • Commercial understanding linking operational actions to performance • Proven ability to build effective teams and relationships

Join and transform customer operations, focusing on satisfaction and efficiency impact across the organization.

📌 Customer Operations Senior Director Position (Calgary)
🏢 Forge Performance Group
📍 Calgary