Make a difference at March Networks as a Customer Operations Specialist focusing on IT service insights. This bilingual position emphasizes customer satisfaction and operational excellence. Reporting directly to the Manager of Customer Operations, your role involves providing top-notch support for escalated customer issues and ensuring timely order fulfillment.

You'll play a vital part in facilitating communication between various departments to uphold customer satisfaction in the video surveillance industry. Key Responsibilities:

- Resolve complex issues with a focus on customer service
- Act as a subject matter expert for product inquiries
- Ensure productive order flow and delivery solutions
- Manage SAP order processing and tracking
- Prepare invoices for international shipments Requirements:
- Relevant college diploma or equivalent experience
- 5+ years in a technology-focused customer service environment
- Proven SAP Order Management skills
- Strong office software proficiency
- Resilient and able to work under pressure Bring your expertise to a role that values support and growth at March Networks.

📌 Customer Operations Specialist at March Networks (Ottawa)
🏢 CMHC - SCHL
📍 Ottawa