Elevate your career as a Senior Director in Customer Operations, based in Calgary, Alberta. Empower a technology-driven organization focused on customer service excellence. This full time role demands a strategic leader with a practical approach to operational efficiency.

You will oversee multiple customer operations functions, shaping key initiatives to enhance service delivery and financial outcomes. Candidates should embrace the fast-paced nature of the role, coupling strategic vision with day-to-day operational management. Key Responsibilities:

- Manage a broad customer operations portfolio effectively
- Develop operational strategies that meet customer expectations
- Monitor ongoing service performance to prevent issues




- Lead detailed initiatives for automation and system integration
- Ensure compliance with customer agreement processes Requirements:
- Bachelor’s degree in Operations or equivalent discipline
- Minimum 12 years in customer or operations leadership
- Experience leading in a complex, global environment
- Commercial understanding linking operational actions to performance
- Proven ability to build effective teams and relationships Join and transform customer operations, focusing on satisfaction and efficiency impact across the organization.

📌 Customer Operations Senior Director Position (Calgary)
🏢 Forge Performance Group
📍 Calgary