Elevate customer service at Galderma as a Customer Service Manager in downtown Toronto. Focus on improving the customer journey for internal teams and external clients in the dermatology market. This role entails leading a team to ensure effective management of the entire order-to-cash workflow, while building solid relationships with customers and colleagues.

You will guide best practices, enhance employee retention, and analyze performance metrics to achieve higher customer satisfaction. Collaboration with multiple departments will be essential in meeting operational goals. Key Responsibilities:

- Oversee Customer Service team performance and development
- Ensure timely and accurate order management execution




- Analyze service level agreements and trends
- Handle escalated customer issues efficiently
- Align with management on compliance and process standards Requirements:
- Bachelor’s degree in a relevant field
- 5+ years in customer service; supervisory experience required
- Experience with Oracle and Salesforce systems
- Robust leadership and communication skills
- Ability to adapt in a fast-paced work environment Enhance the customer experience and drive results at Galderma through your expertise in customer service management.

📌 Customer Service Manager in Toronto
🏢 Galderma
📍 Toronto