Support meaningful causes as a Customer Success Associate in Winnipeg, specializing in bilingual communications. Engage with donors to facilitate essential fundraising efforts for charities and non-profits. This role demands fluency in Spanish and English and involves managing inquiries through multiple communication channels.
After initial on-site training, you will work in a hybrid environment while maintaining essential donor relationships. Showcase your skills in transaction processing and customer service excellence. Key Responsibilities:
- Engage empathetically with donors via calls and chats
- Handle inquiries across email and live chat platforms
- Process donations accurately using secure software
- Resolve client inquiries while following protocols
- Meet and exceed daily performance metrics Requirements:
- Bilingual in Spanish and English
- High school diploma or equivalent
- At least 25 words per minute typing speed
- Ability to multitask in a digital workspace
- Well-equipped home office for work from home Join Randstad Canada and make a difference in Winnipeg through impactful donor engagement.