Elevate customer success in healthcare at Petal as a Customer Success Manager with a digital focus. Drive meaningful customer engagement and value across a diverse portfolio through innovative strategies. This role requires expertise in developing and implementing a digital Customer Success model, tailored for many customers instead of a traditional personalized approach.

You will create segmentation strategies, design effective engagement programs, and monitor customer health signals. Previous experience in similar roles is vital for success. Key Responsibilities:

- Architect one-to-many customer engagement programs
- Define customer segments and engagement strategies
- Identify health signals to trigger appropriate interventions




- Develop digital onboarding and self-service resources
- Measure the impact of customer success programs on outcomes Requirements:
- Proven history of developing digital Customer Success approaches
- Robust analytical skills to classify and manage customer segments
- Experience in healthcare technology or similar sectors
- Ability to create scalable customer success initiatives
- Familiarity with using data analytics to drive customer engagement Join Petal to redefine the Customer Success landscape in healthcare technology.

📌 Customer Success Manager - Digital Focus (Quebec City)
🏢 PetalMD
📍 Quebec City