Lead customer engagement as the Customer Success Manager at Abnormal AI in Canada. Focus on driving product adoption and maximizing value for all clients.
In this integral role, you will act as the main contact for assigned customers, ensuring their success and satisfaction throughout the product lifecycle. With extensive experience in enterprise SaaS and a commitment to relationship management, you'll help clients achieve their business goals through tailored support and strategic insights.
Key Responsibilities: • Build solid relationships with assigned customers • Conduct regular business reviews to track success • Provide tailored recommendations based on industry insights • Foster awareness of key platform features • Monitor customer health and manage escalations
Requirements: • 5+ years experience in enterprise SaaS; 3+ in Customer Success • Excellent stakeholder management skills • Strong verbal and written communication abilities • Proficient in Salesforce and Jira • Technical knowledge of SaaS products and networking
Influence customer success and drive long-term value as part of the Abnormal AI team.
📌 Customer Success Manager for SaaS Clients (Toronto)
🏢 Menlo Ventures
📍 Toronto
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