Elevate customer success in healthcare at Petal as a Customer Success Manager with a digital focus. Drive meaningful customer engagement and value across a diverse portfolio through creative strategies.

This role requires expertise in developing and implementing a digital Customer Success model, tailored for many customers instead of a traditional personalized approach. You will create segmentation strategies, design effective engagement programs, and monitor customer health signals. Previous experience in similar roles is vital for success.

Key Responsibilities:



• Architect one-to-many customer engagement programs • Define customer segments and engagement strategies • Identify health signals to trigger appropriate interventions • Develop digital onboarding and self-service resources • Measure the impact of customer success programs on outcomes

Requirements: • Proven history of developing digital Customer Success approaches • Strong analytical skills to classify and manage customer segments • Experience in healthcare technology or similar sectors • Ability to create scalable customer success initiatives • Familiarity with using data analytics to drive customer engagement

Join Petal to redefine the Customer Success landscape in healthcare technology.

📌 Customer Success Manager - Digital Focus (Quebec City)
🏢 PetalMD
📍 Quebec City