Drive customer engagement and success as a Customer Success Manager I at 3rdRisk, based in Vancouver. Take ownership of onboarding and enhance customer relationships post-go-live. This role offers a unique opportunity to contribute to the development of the Customer Success function while supporting diverse clients across North America.

You’ll manage the onboarding process, ensuring clients quickly realize the value of their investment and maintaining their ongoing satisfaction. You’ll be instrumental in building repeatable processes that enhance team efficiency and client experiences. Key Responsibilities:

- Lead onboarding initiatives from kickoff to implementation
- Develop team-wide onboarding playbooks and documentation




- Ensure active client engagement through regular touchpoints
- Act as the main contact for client queries and issues
- Collaborate with global teams for consistent service delivery Requirements:
- Proven experience in customer success or related fields
- Solid interpersonal and communication skills
- Process-oriented mindset with a focus on building frameworks
- Capacity to thrive in a dynamic team environment
- Interest in third-party risk or compliance software solutions Play a key role in supporting customer success and satisfaction at 3rdRisk in Vancouver!

📌 Customer Success Manager I — 3rdRisk Vancouver
🏢 Diligentcorporation
📍 Vancouver