Lead customer success strategies as a Customer Success Manager, focusing on retention and satisfaction through insightful data analysis. Collaborate with cross-functional teams to enhance the customer experience.

In this role, you will analyze customer health scores and renewal metrics while developing strategies to support onboarding and advocacy initiatives. Your ability to monitor engagement trends and identify improvement opportunities will drive proactive solutions and customer satisfaction. Maintain high service standards through effective communication and collaboration across departments.

Key Responsibilities:



• Monitor customer health scores and usage data trends • Develop reports to track customer success KPIs and metrics • Identify at-risk customers for proactive engagement efforts • Collaborate with Technical Support and Product teams • Document feedback for continuous product improvements

Requirements: • Degree in computer science or business management fields • Minimum of 5 years of business analysis experience • Familiarity with Agile, ASAP methodology, and Design Thinking • Solid problem-solving skills for process improvement • Knowledge of cross-platform integration and SAP technologies

Enhance customer retention and success through strategic data analysis and collaboration.

📌 Customer Success Manager - Insights & Growth (Toronto)
🏢 Sodales Solutions
📍 Toronto