Join SPS Commerce as a Customer Success Manager in a hybrid role based out of Toronto. Focus on managing 200+ CPG brand accounts to drive value through strategic engagement and innovative solutions. In this essential position, you will expand the Emerging Market by ensuring strong client relationships and consistently delivering success via technology-enabled processes.

Your ability to leverage data will be critical in monitoring KPIs and managing operational tasks, enhancing customer retention and satisfaction. Key Responsibilities:

- Manage portfolios of 200+ accounts with strong engagement
- Standardize onboarding and success planning processes
- Track account health metrics to identify risks
- Initiate campaigns to boost product adoption and usage
- Contribute insights for Go-To-Market strategy revisions Requirements:
- High school diploma; Bachelor's degree preferred
- 1-2 years in customer-facing roles or internships
- Understanding of SaaS business concepts
- Solid verbal and written communication abilities
- Organized in managing deadlines and tasks Grow your career in customer success at SPS Commerce, impacting the retail supply chain!

📌 Customer Success Manager for CPG Brands (Toronto)
🏢 SPS COMMERCE
📍 Toronto