Step into Clio’s Customer Success Management team in Vancouver, Calgary, or Toronto. Support clients in leveraging legal AI technology to enhance their practices and drive successful outcomes. As a Customer Success Manager, you will focus on creating lasting relationships with Clio’s valued accounts, maintaining high engagement and satisfaction levels.

You should excel in identifying client needs and delivering exceptional support while driving the effective adoption of AI solutions. This role is tailored for organized, people-oriented professionals. Key Responsibilities:

- Build and manage relationships with primary accounts
- Maintain high customer engagement and satisfaction
- Guide clients in adopting Clio’s AI product capabilities
- Conduct regular Business Reviews to demonstrate value
- Collaborate cross-functionally for customer feedback Requirements:
- 3+ years in customer-facing roles within SaaS
- Strong sales instincts and proactive management skills
- Ability to manage executive meetings effectively
- Adaptability in ambiguous situations
- Commitment to continuous skilled growth Leverage your customer success expertise to transform the legal landscape with Clio.

📌 Customer Success Manager in Legal AI (Calgary)
🏢 Clio
📍 Calgary