- Customer Success Management → managing Mastercard customers/clients, adoption, engagement, retention, and ongoing relationships.
- Commercial / contractual acumen → understanding contracts, renewals, pricing, commercial terms, SLAs, and potentially negotiations.
- SaaS product experience → working with customers around a cloud-based/software product, likely involving onboarding, implementation, adoption, and product value realization.
- Manage and develop long-term relationships with strategic customers, acting as the primary point of contact.
- Drive customer onboarding, product adoption, engagement, and retention across assigned accounts.
- Understand customer business needs and translate them into product and solution requirements.
- Partner with Sales, Product, Technology, Implementation, and Support teams to deliver a robust customer experience.
📌 Customer Success Manager (Vancouver)
🏢 PRI Global
📍 Vancouver
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