Become a pivotal Cybersecurity Service Management Analyst, working onsite in Montreal. This full time role emphasizes improving ITSM practices through data analysis, stakeholder coordination, and project management. As a key player in service management, you will collaborate with various teams to reinforce operational stability, support governance, and enhance service performance.

Your expertise with ServiceNow, Power BI, and analytical tools will enable you to generate actionable insights and improve decision-making processes within the organization. Key Responsibilities:

- Coordinate and govern ITSM activities across Cyber platforms
- Analyze service performance data to identify improvement areas
- Develop comprehensive dashboards and management reports




- Facilitate cross-team collaboration to drive service improvements
- Use automation solutions to enhance productivity and reporting Requirements:
- Strong grasp of ITSM practices and frameworks
- Proven experience with analytics and data reporting
- Proficiency in utilizing Microsoft Power BI and Excel
- Excellent communication and stakeholder management skills
- Experience with SharePoint and Teams for collaboration Join our team to enhance cybersecurity operations through effective service management and analytics.

📌 Cybersecurity Service Management Analyst Position (Montreal)
🏢 TEEMA
📍 Montreal