MAJOR RESPONSIBILITIES The Director is accountable for ensuring that technology services are responsive, accessible, secure, and aligned with the needs of front-line staff, corporate teams, leadership, and service partners. This includes establishing service expectations, monitoring performance, and using feedback to improve the employee and client-service technology experience.

Strategic Management

- Develops, implements, and evaluates enterprise technology strategies that support the Agency's strategic priorities.
- Develops short- and long-term technology roadmaps, operating and capital plans.
- Identifies opportunities to leverage emerging technologies to improve service delivery, operational efficiency, and employee productivity while ensuring responsible and ethical use.
- Establishes governance, policies, standards, and performance measures for Information technology, cybersecurity, information management, and third-party technology services.
- Works with leadership to establish practices for data quality, retention, stewardship, security, reporting standards, and regulatory compliance.
- Leads the development of data and analytics capabilities supporting organizational planning, operational effectiveness, and evidence-informed decision making
- Provides strategic advice to the Executive Team regarding technology investments, cybersecurity risks, business process modernization, and emerging technology trends.
- Ensures technology solutions align with business requirements, legislative requirements, privacy obligations, and industry standard best practices.
- Partners with Privacy, Legal, and program leadership to ensure technology solutions support compliance with applicable privacy legislation and information management requirements.
- Promotes a culture of innovation, continuous improvement, and responsible technology adoption throughout the Agency.

Leadership

- Provides strategic leadership to Information Technology and staff through coaching, mentoring, succession planning, and professional development.
- Builds and maintains a high-performing, collaborative, and customer-focused department.
- Leads organizational change initiatives related to technology modernization and business process improvements through technology innovations in collaboration with users.
- Develops effective partnerships with Agency departments, external organizations including Children’s Aid Foundation of Canada, Ontario Association of Children’s Aid Societies, vendors, consultants, and service providers.
- Develops collaborative relationships with sector peers working with the Ontario Association of Children’s Aid Societies.

Operational Management

- Oversees the operation, availability, reliability, security, and performance of the Agency's technology infrastructure, enterprise applications, communications systems, and client services applications.
- Ensures effective lifecycle management of hardware, software, corporate mobile devices, cloud services, licensing, and other technology assets.
- Leads implementation of enterprise technology projects, ensuring they are delivered on time, within budget, and aligned with organizational priorities.
- Oversees cybersecurity and technology risk management programs including third-party technology risk, cyber resilience, incident response, recovery planning, and security awareness initiatives.
- Establishes and reports key cybersecurity risk indicators and technology performance metrics to Executive Leadership and the Board.




- Ensures enterprise systems continue to evolve to meet changing business and legislative requirements.
- Establishes enterprise architecture standards that ensure technology investments are scalable, integrated, cost-effective, and aligned with the Agency's strategic objectives
- In consultation with service teams, oversees client support services, technology training, and change management activities to maximize adoption of enterprise technologies.
- Develops and maintains data management and interfaces to information management systems and reporting dashboards that support informed decision-making and organizational performance indicators.
- Provides strategic technology, cybersecurity, and digital transformation updates to the Executive Team, Audit & Finance Committee, and Board as required.

Budget Management and Administration

- Develops and manages the Information Technology capital and operating budgets with support from the Finance department.
- Working with the external procurement specialist, leads procurement activities, including Requests for Information (RFI), Requests for Proposals (RFP), vendor evaluations, contract negotiations, and contract administration in accordance with Agency procurement and purchasing policies.
- Monitors technology investments and operating costs to ensure fiscal responsibility and value for money.
- Reviews and approves technology, software, hardware, professional services, and technology-related purchases to ensure alignment with Agency priorities and standards.
- Establishes Service Level Agreements, performance measures and service expectations for technology vendors and contractors.

Artificial Intelligence (AI) Governance

- Leads the development and maintenance of the Agency’s AI governance framework.
- Reviews, approves, and monitors AI use cases.
- Ensures AI initiatives comply with privacy, security, accessibility, and ethical standards.
- Builds AI literacy and supports responsible adoption across the Agency.
- Monitors emerging AI risks and regulatory developments.
- Promotes responsible AI adoption through governance frameworks, risk assessments, approved use cases, monitoring processes, employee training, and appropriate controls.
- Evaluates AI-enabled tools and automation opportunities to improve operations while ensuring policy compliance, privacy protection, and human oversight.

Other Responsibilities

- Demonstrates leadership consistent with the Agency's Mission, Vision, Values, Code of Ethics, Confidentiality, Anti-Oppression, Anti-Racism, Harassment, Discrimination, Equity, Diversity, and Inclusion policies.
- Creates and maintains an inclusive workplace that values diversity, collaboration, innovation, and continuous learning.
- Ensures responsible stewardship of technology assets and resources.
- Works in accordance with all applicable occupational health and safety legislation, Agency policies, and procedures.
- Performs other duties as assigned.

QUALIFICATIONS

Education

- Bachelor’s degree in information technology, Computer Science, Information Systems, Business Administration, Engineering, or a related discipline.



A combination of equivalent education and experience may be considered.

Experience

- Minimum of ten (10) years of progressive information technology experience, including at least five (5) years in a senior leadership role.
- Experience leading enterprise technology operations, cybersecurity, application and network modernization initiatives, and complex technology projects.
- Experience managing technology vendors, outsourced services, and enterprise contracts.
- Experience presenting complex technology, cybersecurity, and business transformation matters to executive leadership and Boards.
- Working knowledge of applicable Ontario legislation related to privacy, information management, child welfare services, and public sector accountability.

Knowledge and Skills

- Demonstrated experience developing and executing enterprise technology strategies aligned with organizational objectives.
- Strong understanding of enterprise infrastructure, cloud technologies, networking, cybersecurity, enterprise applications, innovative workplace technologies, and information management.
- Knowledge of AI-enabled technologies, automation, and responsible AI governance, including privacy, security, transparency, and human oversight principles.
- Demonstrated success leading organizational change and digital transformation initiatives that improve business outcomes.
- Strong knowledge of cybersecurity principles, disaster recovery, business continuity, and risk management.
- Demonstrated experience in projects, portfolio, and vendor management.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Demonstrated financial management skills, including operating and capital budgeting.
- Commitment to delivering high-quality customer service and continuous improvement.
- Proven ability to recruit, develop, motivate, and retain high-performing teams.
- Demonstrated ability to build collaborative partnerships across departments and with external stakeholders.
- Excellent organizational and time management skills with the ability to manage multiple priorities in a dynamic workplace.
- Sound judgment, integrity, professionalism, and strong decision-making abilities.

ASSETS

- Experience working within a unionized environment.
- Professional certification such as CISSP, PMP, ITIL, CISM, Azure or AWS Cloud services, or equivalent.
- Experience within the nonprofit, public sector, Healthcare, social or human services environment.
- Bilingual in English and French.

OTHER REQUIREMENTS

- May be required to work outside normal business hours, including evenings, weekends, statutory holidays, and on an on-call basis.

OTHER INFORMATION

Accommodation at CAST

We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department at (phone hidden) x2030.

Human

Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

Applications for this position must be received in the Human Resources Department, NO LATER THAN 11:59 PM on FRIDAY OCTOBER 2, 2026.

The Children's Aid Society uses AI in the evaluation of questionnaire answers only

📌 Director, Digital Transformation & Technology (Toronto)
🏢 Children's Aid Society of Toronto
📍 Toronto