Become an Experience Lead at PetSmart, ensuring exceptional customer interactions and store operations. Lead a passionate team to create unforgettable moments for pets and their owners. As the Experience Lead, your role focuses on enhancing customer service and managing day-to-day store operations.

This includes supporting the development of associates and maintaining high standards of pet parent service. You will be instrumental in driving business results while nurturing a collaborative environment for your team. Key Responsibilities:

- Support associate development through training and mentorship
- Manage and resolve customer inquiries effectively
- Coordinate promotional events and veterinary partnerships
- Maintain store cleanliness and safety protocols
- Supervise cash handling and POS transactions Requirements:
- 2+ years of customer service experience in retail
- Preferred leadership experience
- Full-time availability including evenings and weekends
- Solid communication and organizational abilities
- Ability to remain calm in high-pressure situations Bring your expertise and passion for pets to PetSmart as an Experience Lead, setting the standard for pet parent satisfaction.

📌 Experience Lead at PetSmart (Stratford)
🏢 PetSmart
📍 Stratford