We're seeking an experienced IT Support Technician III in Montréal to resolve complex issues for clinics throughout the United States. This engaging role demands daily interaction with various IT challenges. As a senior escalation point, you will tackle intricate tickets related to Microsoft 365, telephony, and security tooling.

Your role is vital in driving timely resolutions, offering exceptional troubleshooting support, and assisting with clinic onboarding. You will use tools like Zendesk for effective ticket management and documentation. Key Responsibilities:

- Address escalated tickets efficiently while meeting SLAs
- Troubleshoot Microsoft 365 applications such as Teams and SharePoint
- Administer remote support for macOS and Windows builds
- Monitor and react to endpoint security alerts
- Support telephony setups, including IVR and call flows Requirements:
- At least 5 years in IT support, with 2+ years in senior roles
- Proficient in Microsoft 365 and Entra ID management
- Robust troubleshooting skills for Windows and macOS
- Knowledge of VoIP and telephony systems
- Fundamental networking knowledge essential Apply your expertise to enhance the IT support experience for our clinics.

📌 Experienced IT Support Technician III Role (Montreal)
🏢 Socket.dev
📍 Montreal