- Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for.
- Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
- Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
- Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism.
- Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives.
- Stay attuned to the latest trends, product offerings, and boutique updates, ensuring that all client interactions reflect CHANEL’s commitment to timeless elegance and innovation.
- Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
- Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
- Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience.

Reports to

Boutique Manager

Contract

Full-time and permanent

Location

Bloor Boutique, Toronto

Client Experience Excellence

- Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued,



and cared for.
- Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
- Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
- Master product knowledge, providing expert guidance to clients and maximizing every sales prospect with the highest level of professionalism.
- Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives.
- Stay attuned to the latest trends, product offerings, and boutique updates, ensuring that all client interactions reflect CHANEL’s commitment to timeless elegance and innovation.
- Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
- Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
- Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience.

Sales Performance & Product Expertise

- Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for.
- Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
- Optimize the

📌 Fashion Advisor (Toronto)
🏢 Chanel
📍 Toronto