Enhance your career at Accerta as a full-time Customer Service Representative in a hybrid environment. Play a crucial role in delivering exceptional client services across various channels, ensuring professionalism and accuracy. This permanent job, located in Toronto, involves managing client interactions at Accerta’s Contact Centre. You will respond to inquiries, document case details, and support clients with their access to vital social programs.

Your role is key to maintaining a seamless client experience and meeting performance objectives in a busy setting. Key Responsibilities:

- Deliver client support through multiple platforms
- Quickly respond to inquiries while recognizing client needs
- Maintain detailed documentation for service continuity




- Initiate outbound calls to follow up and resolve issues
- Strive to exceed service performance standards Requirements:
- At least 2 years in dental offices or similar environments
- Solid language skills and client-facing communication
- Familiarity with government-funded programs is beneficial
- Excellent interpersonal skills for rapport building
- Ability to handle sensitive client situations calmly Support and improve client experiences at Accerta, where your contribution truly matters.

📌 Full-Time Customer Service Representative Accerta (Toronto)
🏢 Accerta
📍 Toronto