Shape GitLab’s customer strategy as the Staff Program Manager focusing on CCO initiatives. This remote role is vital for driving transformation and accountability across teams. As the Staff Program Manager at GitLab, you will spearhead vital projects that enhance customer engagement and drive revenue goals set by the Chief Customer Officer.
Your responsibilities will include managing stakeholders and executing programs that measure success through data-based assessments. This role is central to ensuring departmental alignment and achieving transformational objectives. Key Responsibilities:
- Facilitate execution of programs tied to CCO priorities
- Establish clear timelines and accountabilities for stakeholders
- Monitor and report on key program metrics
- Address any delays or issues affecting program flow
- Conduct thorough follow-ups on executive decisions Requirements:
- Proven experience in cross-functional program management
- Robust understanding of customer success and retention initiatives
- Ability to guide teams without formal authority
- Data proficiency for monitoring and managing portfolio health
- Excellent verbal and written communication to all levels Make a significant impact at GitLab by overseeing vital customer programs and driving their success through your strategic leadership.