Guest Experience Concierge Seasonal Full Time March to October Jasper Alberta Rocky Mountaineer Jasper, AB$25.05 an hour - Full-time Job detailsPay$25.05 an hourJob typeFull-timeShift and scheduleOvertimeWeekends as neededLocationJasper, ABFull job descriptionArmstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard.

We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work workplace of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company. Key Areas of Accountability Guest Experience - In-Travel Assistance: Assist our guests along their journey by checking them in for their train journey, issuing boarding passes, luggage tags and hotel keys where applicable.

- Special & Mobility Guest Requirements: Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.
- Problem Solving & Guest Issue Handling: Be the problem solver for guests, ensuring that their concerns are addressed with care and efficiency by accurately documenting, actioning and following-up on all guest inquiries. This involves using CRM systems to access guest bookings and accurately document all information.
- Communication and Coordination: Effectively communicate and coordinate with internal teams as well as external partners (in person, via phone, email and MS Teams) to ensure all guest inquiries are handled in a timely manner.
- Train Arrivals/Departures: Play a part in our train arrival/departure operations by escorting guests on motor coach transfers, handling luggage and occasionally transporting guests or team members in RM fleet vehicles.
- Station/Guest Centre Aesthetics: Take pride in maintaining the high standards of cleanliness at our Stations and Guest Centres, creating a welcoming environment for everyone. Leadership and Engagement Help foster a safe, respectful, and positive work environment, supporting team orientation, training, and communication. Uphold RM brand standards and contribute to team motivation, relationship-building, and goal achievement. Collaborate with station management to recommend and implement guest experience improvements. Work closely with the Guest Experience Centre and Rail Trip Services to resolve guest issues and challenges. Safety and Security Ensure adherence to RM safety and security standards, promoting a culture of safety and assisting in emergency response procedures. Report and support investigations of workplace incidents promptly and accurately.





Qualifications Education/Certifications/Knowledge Valid AB or BC Driver’s License with demonstrated safe driving record Second language an asset Experience Experience in tourism, hospitality, and/or customer service required Experience using CRM systems (particularly Salesforce) is an asset Skills Confident public speaking, including large groups and microphones High attention to detail and organization Energetic, motivated, and committed to guest service Strong written and verbal communication Competent using Microsoft Office (Outlook, Word, Excel, Teams) Work Workplace Safety-sensitive environment with exposure to railway operations Early mornings, evenings, weekends, and split shifts; possible overtime Required outdoor work in a variety of weather conditions Must be able to push, pull, lift and carry up to 50 pounds Must be legally authorized to work in Canada through the end of the season (April – October) Perks and Benefits - Health Care Spending Account (starts at $300)

- Friends and family rail tickets and packages discount
- Two annual complimentary rail passes (beginning your 2nd season)
- Seasonal wage increases
- Work shoes reimbursement
- Exclusive discount with various partners on Perkopolis
- Growth opportunities
- Fun and inclusive team environment Hourly wage $25.05/hour The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment. This is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

Considering

Working in Jasper, Alberta?

Hike Jasper Jasper Camping Canadian Rockies

Understanding the Local Job Market and Working in Jasper, Alberta Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.



Lifestyle and Employment while Working in Jasper National Park Explore websites of companies in Jasper that align with your career goals and lifestyle.

Jasper

Alberta's Employment Accommodations Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada. Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park 1.

Parks Canada

Jobs - Park Wardens - Law enforcement, wildlife protection, and visitor safety.

- Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
- Visitor Services Attendants - Work at visitor centers, providing information.
- Conservation Officers & Ecologists - Protect and manage the park's workplace.
- Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.
- Hospitality & Tourism Jobs - Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
- Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
- Tour Guides - Leading sightseeing, historical, or adventure tours.
- Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores. 3.

Outdoor

Adventure & Recreation Jobs - Rafting & Kayaking Guides - Leading groups on rivers.

- Ski Resort Staff - Ski instructors, lift operators, and patrol.
- Hiking & Backcountry Guides - Leading hiking and backcountry trips.
- Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
- Equipment Rental Staff - Assisting visitors with gear and rentals.
- Transportation & Support Services - Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
- Equipment Technicians & Mechanics - Maintaining rental equipment.
- Parking & Traffic Control Staff - Managing visitor areas.
- Research & Education - Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
- Research Assistants - Assisting in environmental studies.
- Environmental Educators - Teaching conservation programs.
- Volunteer & Seasonal Jobs - Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
- Event Coordinators - Working at events and festivals.
- Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.

📌 Guest Experience Concierge Seasonal Full Time March to October Jasper Alberta (Calgary)
🏢 The Fairmont Jasper Park Lodge
📍 Calgary