Join Rimrock Banff as a Guest Services Manager, crafting unforgettable moments for guests in a luxury setting. Lead teams to ensure seamless operations and outstanding service. This role focuses on leading the entire front-of-house guest experience with strategic oversight. You'll manage all aspects of Guest Services, ensuring each guest feels valued and supported throughout their stay. Your leadership will guide teams delivering consistent, brand-aligned experiences. Key Responsibilities:
- Engage actively with guests in high-traffic areas
- Resolve guest issues with discretion and care
- Oversee shuttle schedules and valet operations
- Track guest satisfaction metrics for continuous improvement
- Foster career development within your teams Requirements:
- Degree in Hospitality Management or similar
- 3-5 years of leadership experience in luxury hotels
- Strong financial management and operational skills
- Composed communication and decisive leadership abilities
- Experience with PMS systems, Opera preferred Dynamically enhance guest journeys while cultivating a culture of excellence at Rimrock Banff.