Shape the future of marketing at Hightouch as a Customer Success Engineer.

Your role is vital in helping users maximize their data-driven campaigns through effective platform utilization. This position requires multitasking and technical acumen, enabling you to respond proactively to customer inquiries. Collaborate cross-functionally with teams like Engineering and Marketing to ensure smooth user experiences. The ideal candidate is passionate about learning, teamwork, and delivering exceptional customer interactions. Key Responsibilities:

- Respond to user questions via multiple platforms
- Collaborate with teams to enhance user engagement
- Interpret API documentation for customer education
- Support users in navigating SaaS tool functionalities
- Participate in on-call rotations for support needs Requirements:
- At least 2 years in a customer-facing position
- Technical background preferred
- Basic understanding of SQL or readiness to learn
- Excellent communication and interpersonal skills
- Ability to thrive in a rapid-changing environment Join Hightouch to contribute to impactful marketing strategies and ensure outstanding customer journeys.

📌 Hightouch Customer Success Engineer Role (Toronto)
🏢 Hightouch
📍 Toronto