Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group

Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members. We have an exciting opportunity for a full time IT Operations Specialist, Lvl 1 to join our IT Operations team in Langley, BC.

Reporting to The Manager, IT Operations, the IT Operations Specialist Lvl 1 plays an important role in supporting the stability, availability, and performance of Pattison Food Group’s technology environment. This position monitors critical systems, responds to operational issues, supports production processes, and works closely with internal teams and external partners to ensure incidents are addressed quickly and effectively.

You will be responsible for:

- Monitoring system and application alerts to help protect the integrity and availability of hardware, software, and business-critical systems.
- Monitoring refrigeration alarms and escalating issues to the appropriate teams when required.
- Monitoring production batch schedules and supporting the successful execution of scheduled jobs.
- Investigating incidents and job failures using established procedures, while collaborating with technical teams and vendors to support timely resolution.
- Performing scheduled maintenance, service requests, and approved system changes.
- Escalating application, infrastructure, and operational issues to appropriate stakeholders, support teams, and management.
- Building effective working relationships with internal teams, vendors, and business partners to support smooth day-to-day IT operations.




- Providing evening IT Help Desk coverage between 7:00 p.m. and 9:00 p.m., including troubleshooting a broad range of internal systems and technical issues.
- Maintaining clear documentation and communicating updates on incidents, recurring issues, and operational activities.

You have

- A college diploma or university degree in Computer Science, Information Technology, or a related field.
- 2+ years of hands-on experience working within an IT environment.
- Practical experience troubleshooting technical issues and applying structured problem-solving and incident-resolution practices.
- Experience creating, maintaining, and interpreting technical documentation, procedures, and end-user instructions.
- Knowledge of IT operations, infrastructure, systems monitoring, and service management practices.
- Familiarity with tools and technologies such as Control-M, Nagios, VMware, Dell OpenManage, Intermapper, LDAP, Active Directory, Windows, UNIX, Cisco, ServiceNow, PowerShell, and ITIL practices.
- Microsoft certifications such as Azure, Microsoft 365, MCSA, MCSE, or similar technical certifications are considered an asset.

You are

- Analytical and solutions-focused, with the ability to troubleshoot issues logically and efficiently.
- Comfortable working in a fast-paced operational environment where priorities can change quickly.
- Able to learn new systems, technologies, and processes with minimal direction.




- Calm and dependable when responding to incidents, system issues, and time-sensitive requests.
- Able to communicate technical information clearly to both technical and non-technical audiences.
- An effective communicator with strong verbal and written communication skills.

What we offer: In addition to a highly competitive salary, we offer - great range of benefits,

- a company pension plan,
- free parking,
- exclusive team member offers,
- and opportunities for development and career progression. IND6 Compensation Details: $67,618.00 - $84,522.00 Pattison Food Group is a Jim Pattison business and Canada’s largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business since 1915. We proudly employ nearly 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods. With 11 retail banners operating nearly 300 food and drug retail locations that are uniquely positioned to cater to the needs of their communities across Western Canada and the Yukon Territory, four wholesale businesses catering to the diverse needs of their customer bases across Canada, several food and pharmacy production facilities focused on high-quality distinct offerings, an industry-leading loyalty program, a world-class set of proprietary consumer brands, and an award-winning restaurant, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.

📌 IT Operations Specialist, Lvl 1 (Langley)
🏢 Pattison Food Group
📍 Langley