Become an IT Support Analyst at Express Scripts Canada in Mississauga, ON, where you'll focus on customer service and technical support in a lively hybrid work setting. This role offers an opportunity to utilize your IT knowledge effectively.

Express Scripts

Canada is on the lookout for a dedicated Service Desk Analyst to enhance IT support services.

Your role will include logging incidents, troubleshooting technical challenges, and managing user requests effectively. This position demands a customer-centric approach and the ability to manage shifting priorities, along with an on-call rotation for after-hours support. Key Responsibilities:

- Deliver IT support following established ITIL standards
- Monitor and resolve service requests for internal teams




- Troubleshoot access concerns and VDI issues
- Collaborate with IT teams to tackle system challenges
- Support documentation maintenance for user access and processes Requirements:
- Degree or diploma in computer science or related fields
- Experience in service desk environments emphasizing ITIL practices
- ITIL 4 certification preferred
- Bilingual (English and French) is an asset
- Excellent communication and problem-solving skills Support Express Scripts Canada’s mission by providing outstanding IT service and building team-oriented relationships.

📌 IT Support Analyst at Express Scripts Canada (Mississauga)
🏢 Express Scripts Canada
📍 Mississauga