Become a key player at Xplore as a Customer Experience Advisor, where you'll provide exceptional support and technical assistance to customers. This role is perfect for those enthusiastic about helping others.
Xplore
Inc. is seeking motivated individuals for a six-month contract as Customer Experience Advisors. In this role, you will manage customer inquiries, perform technical troubleshooting, and enhance user satisfaction across our broadband services. This position welcomes those looking to grow their technical knowledge while contributing to customer success. Key Responsibilities:
- Provide knowledgeable and courteous responses to customer inquiries
- Conduct technical troubleshooting for Fibre service and support
- Listen to customer needs and deliver suitable solutions
- Document troubleshooting processes and resolutions clearly
- Recommend additional Xplore services that add value to customers Requirements:
- Bilingual in French and English is a must
- Previous experience in customer service, especially at a contact center, is beneficial
- Demonstrated comfort with technology and recent systems
- Strong communication and problem-solving skills
- Self-motivated and reliable with good organizational skills Elevate the customer experience at Xplore with your skills and dedication.