Enter the IT field as a Junior IT Help Desk Administrator! Support users and manage service desk requests while enhancing your technical skills. We are looking for an entry-level IT Help Desk Administrator to join our dedicated team.

This role requires a proactive approach in providing first-level technical support, managing service tickets, and ensuring user satisfaction. You'll troubleshoot technical problems, document resolutions, and assist with account setups and onboarding current staff. Key Responsibilities:

- Monitor IT service desk tickets and prioritize requests
- Provide immediate support for software and hardware issues
- Resolve routine IT problems professionally
- Escalate more complex issues as necessary
- Document user support interactions accurately Requirements:
- Diploma or certificate in Information Technology preferred
- Interest in IT support and customer service
- Capability to manage several requests simultaneously
- Basic understanding of Windows OS and Microsoft 365
- Relevant certifications like CompTIA A+ are advantageous Start your journey in IT support, honing valuable skills while providing exceptional service to users.

📌 Junior IT Help Desk Administrator Role (Cambridge)
🏢 Precision Resource
📍 Cambridge