Advance your career as a Lead Analyst in Cybersecurity Solutions at CDW, specializing in high-level technical support and service management. Enhance client trust through effective resolution of complex issues. As a Senior Analyst at CDW, you will provide essential second-level support, tackling cyber security challenges and system anomalies.

This role requires a blend of technical expertise, client interaction, and mentorship of junior analysts. Your contributions will be vital to developing effective practices while ensuring service level agreements are met. Key Responsibilities:

- Resolve advanced technical issues and client inquiries 24/7
- Conduct thorough troubleshooting and root cause analysis
- Provide mentorship to junior analysts and support teams




- Identify workflow improvements to reduce false-positive incidents
- Escalate critical service performance issues to leadership Requirements:
- Bachelor’s degree in Engineering, Computer Science, or Technology field
- 1-4 years of experience in IT support
- Technical certifications in security tools and services
- Experience with firewall configuration, especially Palo Alto and Checkpoint
- Effective communication and cooperative skills Leverage your cybersecurity expertise and client support skills to deliver impactful solutions at CDW.

📌 Lead Analyst in Cybersecurity Solutions (Mississauga)
🏢 CDW
📍 Mississauga