Locksmith Technician- Full Time: Burnaby, travel within Lower Mainland| $35-$45/hr + Benefits, Company Vehicle or Vehicle Allowance, and 100% paid certifications and training

Position Overview

Kendrix, formerly known as Citiloc is seeking a skilled and dependable Locksmith to deliver high-quality locksmithing services across commercial, residential, industrial, and institutional environments throughout the Lower Mainland.

This is a hands-on field role. The successful candidate will be responsible for the installation, servicing, repair, and troubleshooting of mechanical and high-security locking systems, while delivering exceptional customer service and representing Citiloc professionally on every job site. This position reports to the Operations Manager.

Key Responsibilities

Locksmithing & Service Execution (Primary Focus)

- Follow Citiloc standards, policies, and safety procedures
- Install, service, repair, and maintain mechanical and electronic locking hardware
- Work across commercial, residential, industrial, and institutional environments
- Install and service high-security locking systems, including Medeco high-security systems
- Re-key, master key, and set up keying systems
- Diagnose and troubleshoot lock and door hardware issues
- Install and adjust door closers, electric strikes, magnetic locks, and panic hardware
- Respond to service calls in a timely and professional manner
- Attend and participate in site meetings
- Coordinate with other trades on active job sites

Customer Service & Site Conduct

- Deliver a thorough, professional customer service experience on every job
- Communicate clearly and effectively with clients, trades, and team members




- Represent Citiloc professionally and maintain a positive client relationship

Documentation & Record Keeping

- Complete work orders and service reports accurately
- Maintain accurate keying records and system documentation
- Provide clear and accurate documentation to the management team

Ad Hoc Responsibilities

- Provide on-site support to field staff as required
- Act as a technical resource for locksmithing and door hardware questions

Knowledge, Skills, Experience & Education

- Minimum 2+ years experience in commercial, residential, industrial, and institutional locksmithing required
- Proficient with Medeco high-security systems
- Thorough customer service ethic
- Ability to work in a team and independently
- Computer and record-keeping skills
- Mechanical aptitude and manual dexterity is an asset
- Punctual, reliable, self-motivated, calm under pressure, and detail-oriented
- Valid driver's license with clean driving record
- Security Worker's License
- Clean criminal record

What We Offer

Comprehensive Perks & Support

- Competitive hourly wage
- Full benefits package
- 100% paid certifications and training- we invest in your professional growth
- Relocation assistance for qualified candidates outside the city or province

Growth & Career Development

- Clear pathways for advancement within the company
- Ongoing hands-on learning and mentorship from experienced leaders
- Opportunities to move into senior, lead, or specialist roles

Inclusive & Positive Work Culture

- A respectful, collaborative, and safety-first environment
- A team that values diversity, inclusion, and open communication
- Leadership that listens, supports, and recognizes great work

#KTHP

📌 Locksmith Technician (Burnaby)
🏢 Kendrix Technologies
📍 Burnaby