Drive meaningful customer enhancements as the Manager of Process Design & Improvement at goeasy. Tailor operational processes to optimize experiences through strategic redesign. This hands-on role seeks individuals eager to delve into customer feedback and operational data, transforming insights into actionable improvements.

You will be instrumental in implementing structured methodologies to foster a culture of continuous improvement and deliver exceptional customer service outcomes. Key Responsibilities:

- Gather and analyze data to spot improvement areas
- Create and implement recent customer journey frameworks
- Enable practical experiments to support process changes
- Manage projects from ideation to measurement
- Engage with teams to promote streamlined operations Requirements:
- 2-5 years in process improvement or analysis
- Experience in customer journey mapping and design
- Knowledge of structured problem-solving techniques
- Excellent analytical and communication abilities
- Bachelor’s degree in a relevant discipline Play a vital role in helping goeasy transform customer experiences through dedicated process management.

📌 Manager of Process Design & Improvement (Mississauga)
🏢 goeasy
📍 Mississauga