Join Northbridge as a Service Desk Support Specialist, where you’ll provide crucial IT support and diagnostics in a flexible hybrid work model.

Your role will be pivotal in ensuring efficient use of technologies across business groups. In this position, you’ll interact with users to resolve Level 1 support requests, log incidents, and assist with troubleshooting hardware and software. You will also engage in configuring devices and participating in onboarding processes. Fostering strong relationships is essential to elevate customer satisfaction. Key Responsibilities:

- Handle and resolve Level 1 technical support issues
- Utilize ticketing systems to log and track incidents
- Troubleshoot various hardware and software configurations
- Configure and deploy devices to end users
- Aid in onboarding and offboarding for IT services Requirements:
- 1-3 years’ experience in desktop support or helpdesk
- Relevant post-secondary education preferred
- Proficiency in Windows support technologies
- Experience with ticketing software such as Remedy
- Bilingual skills (English/French) are beneficial Contribute to a supportive and cutting-edge IT environment at Northbridge Financial.

📌 Northbridge Service Desk Support Specialist (Vancouver)
🏢 Socket.dev
📍 Vancouver