Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Operations Officer II - Bilingual to join our client in support of an existing vacancy.

Contract Period

12 months with potential to extend or convert

Pay Rate

$30 per hour

Location

Montreal, QC

Location Type

Hybrid

Business Hours

Monday – Friday, 8:00 AM-8:00 PM - 8 hours a day and 37.5 hours a week(Rotational shift)

Job Responsibilities

- Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function.
- May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
- Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
- Identify opportunities to improve service delivery.




- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
- Interact with partners by responding to requests in an effective and timely manner.
- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
- Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures.
- Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.
- Escalate issues where appropriate.
- Support the timely and accurate completion of business processes.
- Actively review internal processes/activities and provide ideas for process improvement.
- Investigate and escalate non-standard or high-risk activities as appropriate.
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
- Be knowledgeable of and comply with Bank Code of Conduct.

Experience & Qualification Requirements

- Post-Secondary degree required.
- 2-4 years of banking/financial experience required.
- Fully Bilingual in English and French.
- Proficiency in Microsoft 365- Outlook, Word, Excel.
- Solid administrative skills- meeting SLAs.
- KYC checks.

📌 Operations Officer II - Bilingual (Montreal West)
🏢 Robertson u0026 Company
📍 Montreal West