Become a pivotal part of OSL Retail Services as a Bilingual Escalation Specialist. Your skills in resolution and communication will ensure customers receive outstanding support. This role involves reporting to the Senior Manager and navigating escalated customer issues with agility. Bilingual proficiency in both English and French is required. You will manage various forms of customer claims and lead continuous improvement efforts for better service delivery. Key Responsibilities:
- Respond effectively to Quebec Formal Notices
- Collaborate with legal counsel for claims resolution
- Address social media and direct customer inquiries
- Conduct investigations on customer complaints
- Monitor repeat claims and manage daily ticket follow-ups Requirements:
- Fluent in English and French (all communication forms)
- At least 2 years in customer service or call center
- Experience with electronic products is advantageous
- Basic computing skills with Excel and Word
- Solid multitasking and problem-solving abilities Bring your bilingual communication skills and problem-resolution expertise to OSL and make a lasting impact on customer experiences.