About Lemhi

Lemhi is the virtual Chief AI Officer platform for MSPs. Our partners are Microsoft-centric managed service providers whose clients keep asking about AI, and we give them the operating model and the software to turn that demand into a recurring managed-service line instead of scattered one-off projects. Our team came up through MSPs, has built and exited MSP software companies before, and carries 45+ combined years in the channel.

We are a small, early-stage team, and the partner success motion is being built right now. This hire helps decide what it becomes.

About the role

You will lead our cohort program, the one-to-many vehicle we use to take MSPs from "our clients are asking about AI" to a live AI offer with real revenue behind it. You own the program end to end, the systems around it, and the results. This is a senior, hands-on role: you facilitate the cohorts yourself, build the playbook as you go, and report the numbers with your own read attached. As the program scales, you help hire and lead the team that delivers it.

You report to our Head of Success and work closely with our go-to-market and product leads.

What you'll do

Run the cohort program

- Own cohort design, calendar, enrollment, curriculum, facilitation, and week-to-week partner accountability.
- Drive every cohort to the finish line that matters: a partner with a live AI offer, first AI revenue, a reference, and a case study.
- Harden the playbook so each cohort runs tighter and cheaper than the last, then scale to cohorts running in parallel without quality falling off.

Build the digital layer around it





- Stand up the lower-touch layer that keeps partners progressing between sessions and after graduation: lifecycle content, self-serve enablement paths, office hours, and in-product guidance.
- Build the health reporting that shows where partners stall and when a human needs to step in.

Deliver the design partner program

- Run delivery underneath our high-touch design partner accounts: logistics, session prep and artifacts, the Launch, Enable, Apply, and Operationalize progression, and QBR support.
- Turn today's white-glove delivery into a documented, repeatable program that feeds partners into the cohorts.

Own the enablement system

- Build and maintain the partner-facing content library.
- Propose and build a partner certification and leveling structure, so cohort graduation produces something a partner can sell with.
- Ramp new Lemhi hires and go-to-market teammates on the delivery motion.

Represent partners in the field and in the product

- Show up for partners at industry events and our Lemhi Labs webinars.
- Bring prioritized partner themes to product on a fixed cadence, and pressure-test prototypes and playbook content before they reach partners at scale.





What success looks like

- Cohorts graduating against a clear standard, with time-to-first-AI-revenue trending down.
- Repeat and referral enrollment, and more cohorts running in parallel.
- Every lifecycle stage covered, and success hours per partner coming down quarter over quarter.
- Certification shipped and attached to cohort graduation.
- No partner-blocking issue sitting unlogged with product.

What you bring

- 5+ years in partner success, customer success, enablement, or program delivery at a company selling to MSPs, or hands-on experience running a practice inside an MSP. You know how an MSP thinks, prices, staffs, and buys.
- You have facilitated group programs, cohorts, or training and improved them each time you ran them. You can write curriculum and then teach it to a room of MSP owners and vCIOs.
- You build systems, not just sessions: playbooks, calendars, metrics, and content other people can run without you.
- You are comfortable owning a number and reporting it up, including when it is not moving.
- You want to build a function at an early-stage company, not step into one that already exists.
- Working knowledge of Microsoft 365 and Copilot in a business setting is a robust plus.

What we offer

- Base salary of $120k-140k CAD, plus a meaningful equity stake.
- 20 business days of paid time off per year plus company holidays.
- Fully remote, with most working hours in the Eastern Time zone. Roughly 15% travel for cohorts, industry events, and company gatherings.

📌 Partner Success Lead (Canada)
🏢 Lemhi
📍 Canada