CAAT Pension Plan is seeking a Manager, Client Services to lead the Member Care Centre and oversee daily operations, driving service delivery excellence. Reporting to the Director, Client Services, you will stabilize operations, strengthen team capability, and use data and member feedback to drive continuous improvement.
You will lead call centre operations, monitor metrics, coach a high-performing team, manage service levels, and collaborate across the organization to enhance the member
📌 Pension Client Services Leader (Toronto)
🏢 CAAT Pension Plan
📍 Toronto
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