Full time, permanent | Hamilton area, on site | $22.00 to $26.00 per hour | Employer-paid perks

High-volume retail dispensary work in a pharmacy that is nothing like a typical retail pharmacy.

About the employer

Our client is a growing specialty compounding pharmacy in the Hamilton area. Alongside a busy retail dispensary, they run compliance packaging, a compounding lab, and a shipping operation that serves patients well beyond the local community. The team is small, long-tenured and genuinely close, and several people have been there the better part of a decade. They are hiring because the business has grown faster than the team, not because anyone left in a hurry.

The front dispensary is the busiest part of the operation. Volume runs into the hundreds and thousands of prescriptions a day, so this is a role for someone who is quick, accurate and comfortable working at pace without losing their footing.

What you will be doing

- Prescription intake, data entry and dispensing support in a high-volume workflow.
- Serving patients at the counter and by phone, with questions requiring clinical judgment referred to the pharmacist.
- Third-party adjudication and troubleshooting: ODB, Trillium, private and secondary plans, rejections and reversals.
- Maintaining accurate patient profiles, insurance records and documentation.
- Inventory support: receiving, stocking, checking expiries and flagging shortages.
- Supporting the compliance packaging and shipping teams during peak periods.

What we are looking for

- Recent, hands-on experience as a pharmacy assistant or technician in a community, retail or long-term care dispensary.
- Working knowledge of Ontario third-party drug plan adjudication, including ODB and Trillium, and confidence resolving rejected claims without hand-holding.




- Proficiency with a Canadian community pharmacy dispensary system. Kroll is used here and is strongly preferred; Fillware, Nexxsys, HealthWatch or similar will be considered.
- Demonstrated ability to work at genuine volume. If your current role runs 30 to 40 prescriptions a day, this environment will feel very different, and we will talk that through with you honestly.
- Accuracy under pressure and a track record of reliable attendance.
- Comfort with a close, informal team where people speak plainly and cover for one another.

Nice to have

- Compliance and blister packaging experience.
- Exposure to compounding, even at an assistant level.
- Registration or in-progress registration as a Pharmacy Technician with the Ontario College of Pharmacists.

Hours and schedule

- Monday to Friday, within pharmacy operating hours of 9:00 a.m. to 6:00 p.m.
- Saturday rotation of 10:00 a.m. to 2:00 p.m., approximately once every six to eight weeks, beginning only once you are fully trained and working independently.

Compensation and benefits

- $22.00 to $26.00 per hour, depending on experience.
- Health and dental benefits, fully paid by the employer with no employee premium contribution. Standard eligibility is after the three-month probationary period; earlier access is negotiable for the right candidate.
- Paid lunch breaks. You are on site for 8.5 hours and paid for 8.
- Free parking on site.
- Two weeks of vacation after one year. If you currently receive more, tell us and we will raise it in the offer conversation.

Conditions of employment

- Three-month probationary period.
- You may not hold concurrent employment at another pharmacy while employed here.
- All employees sign a confidentiality agreement. The employer develops proprietary formulations and protects them accordingly.
- Satisfactory professional references.

📌 Pharmacy Assistant, Front Dispensary (Canada)
🏢 MediFlex Talent Solutions
📍 Canada