Become a Post-Sales Success Strategist at Phylo, enhancing the user experience while utilizing advanced AI in biomedical sciences. Focus on optimizing enterprise account engagement. In this agile role, you'll take charge of the post-sales journey for Phylo's strategic customers.

Collaborate with a diverse range of stakeholders, from executives to frontline researchers, to turn insights into actions. This position is ideal for those who thrive in startups and want to shape the customer success function from the ground up. Key Responsibilities:

- Oversee the complete post-sales journey for key accounts
- Build essential relationships within enterprise organizations
- Convert challenges into successful user engagement plans
- Identify and address potential usage blockers proactively
- Facilitate onboarding workshops that improve team effectiveness Requirements:
- 2–4+ years in customer-facing positions
- Deep biology knowledge for effective communication
- Eager to innovate within a startup culture
- Capability to navigate ambiguous environments confidently
- Previous experience in biopharma is advantageous Drive Phylo's customer success initiatives while propelling advancements in biomedical AI.

📌 Post-Sales Success Strategist at Phylo (Toronto)
🏢 Phylo
📍 Toronto